Accessibility Statement

Effective Date: May 14, 2026
Last Updated: May 14, 2026

1. Introduction and Scope

Southern California Multi-Specialty Center (“SCMSC,” “we,” “us,” or “our“) is committed to making scmsc.com (the “Site“) accessible to as wide an audience as possible, including people with disabilities. This Accessibility Statement describes our commitment, the standards we work toward, the measures we take to support accessibility, the limitations we are aware of, and how to contact us if you encounter accessibility barriers on the Site.

This Accessibility Statement is part of the integrated set of documents governing your use of the Site, alongside our Privacy Policy, Terms of Use, HIPAA Notice of Privacy Practices, and Medical Disclaimer.

2. Our Accessibility Commitment

We believe everyone should be able to access information about our practice, our providers, and the care we offer — regardless of ability or the assistive technologies they use. Accessibility is an ongoing commitment, and we are continually working to improve the accessibility of the Site for all visitors.

Our goal is to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, published by the World Wide Web Consortium (W3C). WCAG 2.1 AA is the prevailing international standard for web accessibility and is the benchmark applied by most regulatory bodies, including under the Americans with Disabilities Act (“ADA”) Title III as interpreted by the U.S. Department of Justice and the federal courts.

3. Measures We Take to Support Accessibility

The Site includes the following accessibility-supporting features and channels:

• Semantic structure — pages use proper headings, landmarks, and document structure that assistive technologies rely on to navigate content efficiently.
• Alternative text on images that convey information.
• A deployed accessibility tool — we use UserWay, an on-demand accessibility widget, which provides additional assistive features visitors can activate as needed: screen-reader optimization, contrast adjustments, keyboard-navigation enhancements, font sizing and family options, color profiles, reading guides, text-to-speech, and similar features.
• Translation features — through UserWay, visitors can read the Site in languages other than English.
• Alternative means of access — we operate phone, email, and in-person channels so visitors can obtain information through the channel that works best for them, regardless of what works in their browser (see Section 7).
• Welcoming user feedback — we treat reports of accessibility barriers as priority input for ongoing improvements (see Section 8).

As accessibility standards and tools evolve and as the Site evolves, these measures will evolve with them.

A note on language access. The translation features described above support general Site reading. Language access for individuals with limited English proficiency in healthcare contexts is governed by separate federal law — including Section 1557 of the Affordable Care Act (42 U.S.C. §18116) where applicable — and by applicable state law. Our practice maintains its own language-access practices for clinical communications, informed consent, and other patient-specific interactions; the Site’s translation feature is complementary to, not a substitute for, those clinical language-access practices.

4. Conformance Status

The Web Content Accessibility Guidelines (WCAG) define how to make web content more accessible for people with disabilities. WCAG defines three levels of conformance — A (lowest), AA (standard), and AAA (highest).

We are working toward partial conformance with WCAG 2.1 Level AA. Partial conformance means that some parts of the Site do not yet fully conform to the standard. We are aware of and addressing these areas (see Section 7 — Known Limitations and Alternatives).

We do not claim full conformance because (a) the standard is rigorous and conformance requires continuous effort, (b) the Site includes third-party content and integrations that we do not control, and (c) honest representation of accessibility status is itself an accessibility value — it helps users with disabilities make informed decisions about how to interact with our Site.

5. Standards We Follow

Our accessibility work is informed by the following standards and authorities:

• WCAG 2.1, Level AA — the prevailing technical standard for web accessibility, published by the W3C Web Accessibility Initiative.
• Americans with Disabilities Act (ADA), Title III — federal law requiring places of public accommodation, including the websites of healthcare providers, to be accessible to people with disabilities (42 U.S.C. §12181 et seq.).
• California Unruh Civil Rights Act (Cal Civ Code §51) — California’s broad civil rights law protecting full and equal access for people with disabilities, applied to websites by California courts.
• California Disabled Persons Act (Cal Civ Code §54.1) — additional California protections for full and equal access.
• U.S. Department of Justice guidance on web accessibility.

Where applicable, we also consider standards from the U.S. Access Board’s Section 508 (29 U.S.C. §794d) and emerging state-level accessibility regulations.

6. Compatibility With Assistive Technology

The Site’s accessibility — primarily delivered through our deployed accessibility widget (currently UserWay) layered over the Site’s underlying semantic structure — is intended to support visitors using:

• Screen readers — including widely-used products such as JAWS, NVDA, VoiceOver, and TalkBack. UserWay provides screen-reader optimization on top of the Site’s underlying structure.
• Voice-recognition software — including products that allow navigation and form completion by voice.
• Screen magnification — both operating-system magnification and UserWay’s built-in font-sizing and zoom features.
• Keyboard-only navigation — supported by UserWay’s keyboard navigation enhancements and the Site’s underlying semantic structure.
• Operating system accessibility features — including high-contrast modes, text scaling, and reduced-motion preferences.
• Adjustments via the widget — contrast adjustments, color profiles, dyslexia-friendly fonts, reading guides, text-to-speech, and similar on-demand assistive features available through the UserWay widget interface.

Compatibility may vary based on the version of the assistive technology, the browser used, and the specific content being accessed. The accessibility widget’s documentation describes specific feature compatibility in more detail. If you encounter compatibility issues, please contact us using the information in Section 8 — Feedback.

7. Known Limitations and Alternatives

Despite our ongoing accessibility efforts, some content on the Site may not be fully accessible. We’re being transparent about these limitations so you can choose the way that works best for you.

Known limitations may include:

• Third-party content and integrations — the Site includes content, links, and integrations from third parties (such as patient portals, scheduling tools, intake form platforms, telehealth platforms, embedded video, and analytics services). We do not control the accessibility of third-party content. See Section 10 of this Statement and Section 14 of our Privacy Policy.
• Older content — content published before our current accessibility practices took effect may not fully meet WCAG 2.1 AA. We are working to update legacy content as we identify it.
• Some images and graphics — alternative text may not yet be present for all images, particularly older content or decorative elements.
• Some video content — captions, transcripts, or audio descriptions may not yet be available for all video content.
• Document downloads — PDF and other downloadable documents may not yet fully meet WCAG 2.1 AA criteria.

Alternative ways to access information. If any content on the Site is not accessible to you, please:

• Call us at 818-900-6480 — we can provide information by phone, send materials in alternative formats, or arrange an in-person discussion at one of our locations.
• Email us at [email protected] with the subject line “Accessibility Assistance” — we will respond with the information you need in a format that works for you.
• Visit one of our locations — we are happy to provide information in person at any of our Southern California offices.

We are committed to ensuring that anyone who wants information about our practice, our providers, or our services can obtain it — even when the Site itself is not the right channel.

8. Feedback

We welcome feedback on the accessibility of the Site. If you encounter an accessibility barrier — something on the Site that prevents you from accessing information or completing a task — please let us know. Your feedback helps us identify issues and prioritize improvements.

To report an accessibility issue:

• Email: [email protected] with the subject line “Accessibility Issue“
• Phone: 818-900-6480
• Mail: Accessibility Coordinator, Southern California Multi-Specialty Center, 19950 Rinaldi St., Suite 101D, Porter Ranch, CA 91326

Information that helps us respond effectively:

• A description of the barrier or issue you encountered.
• The page URL where the issue occurred (if possible).
• The assistive technology you were using (browser, screen reader, etc.), if applicable.
• Your contact information so we can follow up with you.

9. Response Process

When you report an accessibility issue, we commit to the following process:

• Acknowledgment within 5 business days of receiving your report.
• Initial assessment of the issue you’ve identified, including whether we can reproduce the barrier.
• Substantive response within 30 days describing what we’ve found and what we plan to do — whether that’s remediation, an alternative means of access, or an explanation of the constraints (for example, where the issue involves third-party content we do not control).
• Remediation prioritization based on the severity of the barrier, the number of users affected, and the technical feasibility of the fix.

Where remediation requires substantial work, we will keep you informed of our progress. Where remediation is not feasible (for example, with third-party content), we will provide an alternative means of access per Section 7.

10. Third-Party Content and Tools

The Site includes content, services, and integrations provided by third parties — including our patient portal (currently MyChart, operated by Epic Systems Corporation), our HIPAA-compliant intake form platform, our telehealth platform (where telehealth is offered), analytics services, embedded videos or content, and similar tools.

We do not control the accessibility of third-party content. Each third-party service has its own accessibility commitments and practices, which may differ from ours. We choose third-party providers with accessibility in mind where we can, but third-party limitations are outside our direct control.

If you encounter an accessibility barrier with a third-party service linked from or embedded in the Site, we encourage you to:

• Contact the third party directly (most major services have their own accessibility teams and feedback channels).
• Let us know via the feedback channels in Section 8 — even though we don’t control the third party, your report helps us assess whether to continue using that service and what alternative means of access we can offer in the meantime.

11. Changes to This Accessibility Statement

We may update this Accessibility Statement from time to time to reflect changes in our accessibility practices, the standards we follow, applicable law, or our Site. The “Last Updated” date at the top of this Statement indicates when it was most recently revised.

This Accessibility Statement is reviewed at least annually.

12. Contact Information

For accessibility-related questions or feedback, please contact us:

Accessibility Coordinator
Southern California Multi-Specialty Center
19950 Rinaldi St., Suite 101D
Porter Ranch, CA 91326

Email: [email protected] (subject line: “Accessibility“)
Phone: 818-900-6480

For other matters: see our Privacy Policy (website data), our HIPAA Notice of Privacy Practices (Protected Health Information), our Terms of Use (Site use), and our Medical Disclaimer (clinical content).