Southern California Multi-Specialty Center

Terms of Use

Effective Date: May 14, 2026
Last Updated: May 14, 2026

1. Introduction and Acceptance

Welcome to scmsc.com. These Terms of Use (the “Terms“) govern your access to and use of the website located at scmsc.com and any related online services we operate (collectively, the “Site“). The Site is operated by Southern California Multi-Specialty Center (“SCMSC,” “we,” “us,” or “our“).

Please read these Terms carefully. By accessing or using the Site, you agree to be bound by these Terms and our Privacy Policy (which is incorporated by reference). If you do not agree to these Terms or the Privacy Policy, do not access or use the Site.

These Terms govern your use of the Site only. They do not govern the professional services we provide as healthcare providers, the doctor-patient relationship, or the handling of Protected Health Information — those are governed by the patient agreements you sign with us, our HIPAA Notice of Privacy Practices, and applicable law. Section 7 of these Terms describes the boundary.

If you are accessing the Site on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you individually and that organization.

2. Eligibility

To use the Site, you must be at least 18 years old (or the age of legal majority in your jurisdiction, if higher) and have the legal capacity to enter into a binding agreement.

If you are between 13 and 17 years old, you may access the Site only with the involvement, consent, and supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf. The Site is not directed to children under 13, and we do not knowingly collect information from children under 13 through the Site.

Emergency care notice: The Site is not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not use the Site, our contact forms, or our appointment request features to communicate emergency medical concerns.

3. Use of the Site

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Site for your personal, non-commercial purposes — including reviewing information about our services, locating our practice, requesting appointments, and accessing other features we make available to Site visitors.

This license does not include the right to:

Resell, redistribute, or commercially exploit the Site or its content;
Use the Site or its content to compete with us;
Use any data mining, robots, scrapers, or similar data gathering and extraction methods;
Frame, mirror, or otherwise replicate the Site or its content on any other site or service;
Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site;
Access the Site through any means other than the interfaces we provide.

We may suspend or terminate your access to the Site at any time, with or without notice, for any reason, including suspected violation of these Terms.

4. User Submissions

The Site may allow you to submit information, content, or materials to us — including messages through contact forms, appointment requests, feedback, survey responses, and similar communications (collectively, “Submissions“).

4.1 License to Submissions

By submitting any Submission, you grant SCMSC a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable, transferable license to use, reproduce, modify, distribute, and create derivative works of the Submission for purposes of operating, providing, improving, and promoting the Site and our services — subject to the limitations in Section 4.3 (Protected Health Information) below and our Privacy Policy.

You represent that:

You have the legal right to make the Submission and grant this license;
The Submission does not violate any law, contract, or third-party right (including intellectual property, privacy, or publicity rights);
The Submission is accurate and not misleading.

4.2 No Confidentiality

Except for Submissions that constitute Protected Health Information (see Section 4.3) and except as provided in our Privacy Policy, we treat Submissions as non-confidential. Please do not send us confidential, sensitive, or proprietary information through the Site.

4.3 Protected Health Information

If any Submission contains Protected Health Information (“PHI“) — that is, information that identifies you and relates to your health, healthcare, or payment for healthcare — that PHI is governed by our HIPAA Notice of Privacy Practices and applicable law, not by the license in Section 4.1. The license granted in Section 4.1 does not extend to PHI, and we will handle any PHI submitted to us through any Site channel in accordance with HIPAA, our HIPAA Notice of Privacy Practices, and the safeguards required by law.

The Site is not intended as a channel for transmitting PHI. Please do not include health information in Site contact forms, messages, or other Site channels. For clinical communications, use the secure channels we provide — the MyChart patient portal, our HIPAA-compliant intake forms, or contact us by phone.

5. Intellectual Property

5.1 Our Intellectual Property

All content on the Site — including text, graphics, images, photographs, videos, illustrations, logos, names, designs, audio, software, page layouts, and the selection, arrangement, and presentation of all materials — is owned by SCMSC or our licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.

The “SCMSC” name, our logos, and other identifiers are trademarks or service marks of SCMSC. You may not use them without our prior written permission, except as expressly permitted by these Terms or applicable law.

5.2 Your Limited License

We grant you a limited, personal, non-commercial license to view, download, and print Site content solely for your personal, informational use, provided that you do not modify the content, retain all copyright and proprietary notices, and do not redistribute the content. All other rights are reserved.

5.3 DMCA Notice

If you believe content on the Site infringes your copyright, please send a notice that complies with the Digital Millennium Copyright Act (17 U.S.C. §512) to [email protected] with the subject line “DMCA Notice.” Your notice must include:

Your physical or electronic signature;
Identification of the copyrighted work claimed to be infringed;
Identification of the material claimed to be infringing and information sufficient to locate it;
Your contact information (address, telephone number, email);
A statement that you have a good-faith belief that the use is not authorized;
A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on behalf of the copyright owner.

We will respond to valid DMCA notices in accordance with applicable law. Misrepresentations in a DMCA notice may result in liability under 17 U.S.C. §512(f).

6. Prohibited Uses

In addition to the restrictions in Section 3, you may not use the Site or its content to:

Engage in any unlawful activity or any activity that violates the rights of others;
Interfere with, disrupt, or place undue burden on the Site, our servers, or our networks;
Attempt to gain unauthorized access to any portion of the Site, other user accounts, or any computer systems connected to the Site;
Use the Site or any content for any commercial purpose without our prior written consent;
Harvest, collect, or compile information about Site visitors, patients, providers, or staff for any purpose without their consent;
Send unsolicited communications, advertising, promotional materials, “junk mail,” “spam,” “chain letters,” or any other form of solicitation;
Impersonate any person or entity, or misrepresent your affiliation with any person or entity;
Upload or transmit any virus, malware, ransomware, spyware, or any other malicious code;
Reverse engineer, decompile, or attempt to derive the source code of any portion of the Site;
Use any automated means (bots, scrapers, crawlers) to access the Site, except for publicly-available search engine crawlers operating in accordance with their published policies;
Use the Site in any manner that could damage, disable, overburden, or impair our reputation, the Site, or the Site’s underlying infrastructure.

We reserve the right to investigate suspected violations and to take any action we deem appropriate, including reporting suspected unlawful activity to law enforcement.

7. Medical Information and No Doctor-Patient Relationship

7.1 General Information Only

Content on the Site — including descriptions of conditions, procedures, treatments, services, and provider information — is provided for general informational purposes only. It is not medical advice, does not constitute the practice of medicine, and is not a substitute for professional medical advice, diagnosis, or treatment from a qualified healthcare provider who knows you and your medical history.

Please consult your physician or another qualified healthcare provider with any questions about a medical condition, treatment, or procedure. Never disregard professional medical advice or delay seeking it because of something you read on the Site.

7.2 No Doctor-Patient Relationship from Site Use

Your use of the Site, your communications with us through Site channels (contact forms, appointment requests, general inquiries), and your review of Site content do not create a doctor-patient, provider-patient, or other professional relationship between you and SCMSC, our providers, or our staff. A doctor-patient relationship is established only through the formal patient intake process and the provision of clinical services.

7.3 Medical Disclaimer

Our full disclaimer regarding the medical, health, and clinical content on the Site is set forth in our Medical Disclaimer, which is incorporated into these Terms by reference. Please review the Medical Disclaimer alongside these Terms.

7.4 Emergencies

The Site is not for medical emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room immediately. Do not rely on the Site, our contact channels, or our appointment request features for emergency medical care.

7.5 No Guarantees as to Medical Results

Patient experiences and treatment outcomes vary based on individual factors — including but not limited to medical history, condition severity, anatomy, adherence to recommendations, biological response, and circumstances that cannot be predicted in advance. Nothing on the Site — including descriptions of procedures, provider profiles, patient stories or testimonials, before-and-after content, or any educational material — constitutes a guarantee, warranty, or prediction of any specific outcome from any treatment, procedure, or service.

Whether and how a treatment, procedure, or service will benefit any individual is a determination that can be made only by a qualified healthcare provider after evaluating that individual’s medical history and current condition. Past results described or implied on the Site do not guarantee similar results in any other case.

8. Telehealth

Where we offer telehealth services, telehealth visits are conducted through a separate, secure telehealth platform — not through the Site. The Site does not transmit telehealth visits.

Telehealth is appropriate for some clinical situations and not others. Our providers determine whether telehealth is appropriate for your care. Information collected and used during telehealth visits is governed by our HIPAA Notice of Privacy Practices, the telehealth platform’s terms and privacy commitments, and applicable law — not by these Terms.

Where applicable, telehealth services are subject to state-specific licensing requirements and may be available only to patients located in states where our providers are licensed at the time of the visit.

9. Patient Resources and Downloadable Content

Where we provide downloadable content through the Site — including patient education materials, after-care instructions, pre-procedure guides, condition information sheets, and similar resources (collectively, “Patient Resources“) — we grant you a limited, personal, non-commercial license to download, view, and print Patient Resources for your individual use related to your healthcare. The license is non-exclusive, non-transferable, and revocable.

9.1 Permitted Use

You may use Patient Resources for your personal, non-commercial purposes, including reference, education about your care, and sharing with members of your immediate healthcare team where doing so supports your treatment.

9.2 Restrictions

You may not:

Resell, redistribute, or commercially exploit Patient Resources;
Create derivative works based on Patient Resources;
Modify, alter, or remove proprietary notices, attribution, or copyright marks on Patient Resources;
Use Patient Resources as a substitute for individualized medical advice from a qualified provider who knows your specific situation.

9.3 Resources Provided in Exchange for Contact Information

Where we provide Patient Resources in exchange for an email address or similar identifying information (“Free Resources“), your provision of that information is governed by our Privacy Policy, and the email communications you may receive from us are subject to the CAN-SPAM Act and the email-marketing provisions of our Privacy Policy. You may unsubscribe from marketing emails at any time.

9.4 Future Paid Products

Where we offer paid digital products, services, or programs through the Site in the future, those offerings will be subject to these Terms and any additional terms specified at the point of purchase. Unless we expressly state otherwise at the time of purchase, sales of paid digital products are final, and the rights granted in this Section 9 do not include rights of resale, redistribution, or derivative works.

9.5 Not Medical Advice

Patient Resources are general informational and educational materials, not individualized medical advice. The disclaimers in Section 7 — including Section 7.5 (No Guarantees as to Medical Results) — apply in full to Patient Resources.

10. Testimonials, Patient Stories, and References

10.1 Testimonials and Patient Stories

Where we publish patient testimonials, patient stories, success stories, or similar reports of patient experiences (collectively, “Testimonials“) on the Site:

Testimonials reflect individual experiences and outcomes, which vary based on factors specific to each patient. Testimonials are not guarantees, predictions, or warranties of similar outcomes for any other patient. See Section 7.5.
Testimonials are published only where the patient has provided written authorization for use of their information consistent with our HIPAA Notice of Privacy Practices and applicable law (including, where applicable, the HIPAA Privacy Rule’s marketing-authorization requirements at 45 CFR §164.508 and the California right of publicity at Civil Code §3344).
No Testimonial reflects identifying clinical information beyond what the patient has expressly authorized for disclosure.
Where we provide any compensation, incentive, or benefit to a patient in exchange for a Testimonial, that fact will be disclosed in connection with the Testimonial in accordance with the Federal Trade Commission’s Endorsement Guides (16 CFR Part 255).

10.2 References to Third Parties

Where the Site refers to other healthcare providers, products, services, organizations, treatments, or resources (collectively, “Third-Party References“), those references are for informational purposes only. We do not endorse, recommend, or guarantee any third party referenced on the Site unless we expressly state otherwise. Your decision to engage with any third party is your own responsibility and should be based on your own investigation.

10.3 Material Connections and Affiliate Arrangements

Where we have a material connection with a third party referenced on the Site — including any commission, affiliate, referral, sponsorship, or similar arrangement — that material connection will be disclosed in accordance with applicable law and the FTC Endorsement Guides. The presence of a material connection does not change the nature of the information as informational rather than as endorsement, unless we expressly state otherwise.

11. Third-Party Links and Services

The Site may contain links to third-party websites, services, or resources — including our patient portal, HIPAA-compliant digital intake forms, our telehealth platform (where telehealth is offered), and similar services. These third-party services are operated by entities other than SCMSC.

When you click a link to a third-party service or otherwise leave the Site, the third party’s terms, privacy practices, and policies — not these Terms or our Privacy Policy — govern your interaction with that service. We do not control, are not responsible for, and do not endorse the content, terms, or practices of any third-party service.

We recommend you review the applicable terms and privacy policies of any third-party service before providing information or otherwise engaging with it.

12. Disclaimer of Warranties

THE SITE AND ALL CONTENT, FEATURES, AND SERVICES MADE AVAILABLE THROUGH THE SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.

To the maximum extent permitted by applicable law, we disclaim all warranties, including but not limited to:

Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
Warranties of accuracy, completeness, currentness, or reliability of Site content;
Warranties of uninterrupted, error-free, or secure access to the Site;
Warranties that the Site, its servers, or any communications sent from us are free of viruses or other harmful components;
Warranties regarding the content, practices, or services of any third-party site or service linked from or referenced by the Site.

Your responsibility. You are responsible for any actions you take based on information available on or through the Site, including any Patient Resources you download. You agree to use your own judgment and to consult qualified professionals — and for medical matters, a qualified healthcare provider who knows your specific medical history and current condition — before taking any action based on Site content.

Force majeure. We are not responsible for any unavailability of, interruption to, or delay in the Site, our services, or our communications caused by circumstances beyond our reasonable control — including but not limited to acts of God, natural disasters, public health emergencies, pandemics, government actions, civil disturbance, infrastructure failures, cyber-attacks, third-party service outages, or labor disruptions.

No oral or written information or advice given by SCMSC or its representatives creates a warranty not expressly stated in these Terms.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL SCMSC, ITS AFFILIATES, OR ANY OF ITS OR THEIR OFFICERS, DIRECTORS, EMPLOYEES, PROVIDERS, AGENTS, OR LICENSORS BE LIABLE FOR ANY:

Indirect, incidental, special, consequential, exemplary, or punitive damages;
Loss of profits, revenue, business, goodwill, data, or use;
Personal injury or property damage arising from your use of or inability to use the Site;
Unauthorized access to or alteration of your transmissions or data;
Statements or conduct of any third party on the Site;

ARISING OUT OF OR IN CONNECTION WITH THESE TERMS, THE SITE, OR YOUR USE OF THE SITE, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF SCMSC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SITE WILL NOT EXCEED ONE HUNDRED DOLLARS ($100).

Exclusions. Some jurisdictions, including California, do not allow the exclusion or limitation of certain damages or warranties. Nothing in these Terms limits or excludes:

Liability for fraud, fraudulent misrepresentation, or willful misconduct;
Liability for gross negligence;
Liability for death or personal injury caused by our negligence;
Statutory damages or rights that cannot be waived under applicable law (including, where applicable, statutory damages under the California Consumer Privacy Act and similar laws);
Any other liability that cannot be limited or excluded under applicable law.

If you are dissatisfied with the Site, your sole and exclusive remedy is to stop using it.

14. Indemnification

You agree to defend, indemnify, and hold harmless SCMSC, its affiliates, and its and their officers, directors, employees, providers, agents, and licensors from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys’ fees) arising out of or relating to:

Your violation of these Terms;
Your use of, or inability to use, the Site;
Any Submission you provide;
Your violation of any third party’s rights, including intellectual property, privacy, or publicity rights;
Your violation of any law or regulation.

We reserve the right, at our expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

This Section does not apply to (a) any claim arising from our willful misconduct, gross negligence, or violation of law, or (b) any matter governed by your patient agreement with us or by our HIPAA Notice of Privacy Practices.

15. Governing Law and Venue

These Terms and any dispute arising out of or relating to these Terms or the Site are governed by the laws of the State of California, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Subject to the dispute resolution provisions in Section 16, any judicial proceeding arising out of or relating to these Terms or the Site must be brought exclusively in the state or federal courts located in Los Angeles County, California, and you consent to the personal jurisdiction of and venue in those courts.

16. Dispute Resolution

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THAT MOST DISPUTES BE RESOLVED THROUGH INDIVIDUAL ARBITRATION RATHER THAN IN COURT, AND IT INCLUDES A CLASS ACTION WAIVER. YOU HAVE THE RIGHT TO OPT OUT OF ARBITRATION (SECTION 16.5) WITHIN 30 DAYS AFTER YOU FIRST AGREE TO THESE TERMS.

16.1 Informal Resolution First

Before initiating any formal proceedings, we ask that you give us an opportunity to resolve the dispute informally. To do so, send a written notice describing the nature and basis of the claim, along with your contact information, to [email protected] with the subject line “Dispute Notice.” We will work with you in good faith to resolve the dispute. If we have not reached a resolution within 30 days after the notice is received, either of us may proceed with formal dispute resolution as described below.

16.2 Binding Individual Arbitration

Except for the matters described in Section 16.4 (Exceptions), any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or the relationship between you and SCMSC (“Disputes“) will be resolved exclusively through final and binding individual arbitration administered by JAMS or the American Arbitration Association under their then-current Consumer Arbitration Rules (or, in the case of JAMS, the Streamlined Arbitration Rules and Procedures). The arbitration will be seated in Los Angeles County, California. The arbitrator will have authority to award any remedy that would be available in court for the individual claim, but will not have authority to award relief beyond what is necessary to resolve the individual claim.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§1–16).

16.3 Class Action Waiver

YOU AND SCMSC AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING. Unless you and SCMSC agree otherwise, the arbitrator may not consolidate claims of more than one individual and may not preside over any form of representative or class proceeding.

If a court determines that this class action waiver is unenforceable as to any particular claim, that claim (and only that claim) will proceed in court rather than in arbitration; the remainder of this Section 16 — including arbitration of all other claims — will remain in effect.

16.4 Exceptions to Arbitration

The following are not subject to the arbitration requirement in Section 16.2:

Small claims court. Either you or SCMSC may bring an individual action in small claims court for any Dispute that qualifies for small claims jurisdiction, provided the action remains in that court and on an individual basis.
Public injunctive relief. Claims seeking public injunctive relief — that is, an injunction primarily for the benefit of the general public rather than the individual claimant — may be brought in the courts identified in Section 15. This carve-out is included to comply with McGill v. Citibank, N.A. (Cal. 2017).
Intellectual property. Either you or SCMSC may bring an action in court for claims relating to intellectual property — including trademark, copyright, patent, trade secret, and similar rights — including for purposes of seeking injunctive or other equitable relief.
HIPAA / patient care matters. Disputes governed by your patient agreement with us or our HIPAA Notice of Privacy Practices — including disputes relating to clinical care, billing, or PHI — are handled under the procedures set forth in those documents and applicable law, not under this Section 16.

16.5 Opt-Out Right

You have the right to opt out of the arbitration agreement in Section 16.2 and the class action waiver in Section 16.3. To opt out, send a written notice to [email protected] with the subject line “Arbitration Opt-Out” within 30 days after you first agree to these Terms or first use the Site (whichever is later). Your notice must include your name, address, and a clear statement that you wish to opt out. If you opt out, Sections 16.2 and 16.3 do not apply to you; the remainder of these Terms — including Section 15 (Governing Law and Venue) — does. Opting out has no effect on any other aspect of your use of the Site or your relationship with us.

16.6 Arbitration Procedure and Costs

The arbitration will be conducted by a single neutral arbitrator selected under the applicable rules. Costs and fees will be allocated as provided in the applicable consumer arbitration rules; in any case where the applicable consumer rules require that we bear our own costs and a portion of the arbitrator’s fees, we will do so. The arbitrator’s award will be in writing and binding on both parties, and judgment on the award may be entered in any court of competent jurisdiction.

16.7 Severability

If any portion of this Section 16 is held unenforceable, the remainder will be given effect to the maximum extent permitted by law. If a court determines that the arbitration agreement as a whole is unenforceable as to a particular dispute, that dispute will proceed in the courts identified in Section 15, and the remainder of these Terms — including the class action waiver in Section 16.3, to the maximum extent permitted by law — will remain in effect.

16.8 Survival

This Section 16 survives termination of these Terms or your use of the Site.

17. Changes to These Terms

We may modify these Terms at any time. The “Last Updated” date at the top of these Terms indicates when they were most recently revised.

If we make material changes, we will provide notice through the Site (such as a banner, pop-up, or prominent notice on the Site) or by other means we consider appropriate. Continued use of the Site after notice of changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, do not continue to use the Site.

These Terms are reviewed at least annually.

18. General Provisions

18.1 Entire Agreement

These Terms, together with the Privacy Policy, the Medical Disclaimer, the Accessibility Statement, and any other policies or terms we post on the Site and incorporate by reference, constitute the entire agreement between you and SCMSC regarding your use of the Site. They supersede all prior or contemporaneous agreements, communications, and proposals between you and us regarding the Site.

These Terms do not supersede or modify any separate written agreement between you and SCMSC regarding clinical care, professional services, or PHI — those agreements remain in full force and effect.

18.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction or arbitrator, that provision will be deemed modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

18.3 No Waiver

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. No waiver of any term will be deemed a further or continuing waiver of that term or any other term.

18.4 Assignment

You may not assign or transfer these Terms or your rights under them, in whole or in part, without our prior written consent. We may assign these Terms in our sole discretion, including in connection with a merger, acquisition, reorganization, or sale of assets.

18.5 Notices

Notices to us must be sent to [email protected] or by mail to the address in Section 18.7. Notices to you will be provided to the email address you provide to us or by posting on the Site. Notice is effective when sent.

18.6 Headings

Section headings are for convenience only and have no legal effect.

18.7 Contact Information

Southern California Multi-Specialty Center
19950 Rinaldi St., Suite 101D
Porter Ranch, CA 91326

Email: [email protected]
Phone: 818-900-6480